Intelligence

Intelligence is a Pro feature that adds AI-powered assistance to your command palette, allowing users to ask questions in natural language.

How It Works

When Intelligence is enabled, users can press Tab to switch from command search to AI mode. They can then ask questions about your product, and the AI will respond using your configured knowledge sources.

Setting Up Intelligence

1. Go to Settings in your KNav dashboard
2. Navigate to the Intelligence tab
3. Add your knowledge sources (URLs to documentation, help articles, etc.)
4. Enable Intelligence for your workspace

Knowledge Sources

Knowledge sources tell the AI what to reference when answering user questions. You can add:

File Uploads

• .md - Markdown files
• .txt - Plain text files

External URLs

• Documentation pages
• Help center articles
• FAQ pages
• Product guides

The AI will crawl and index these sources to provide accurate, contextual answers to user questions.

Best Practices

1. Add comprehensive sources - Include all relevant documentation and help content
2. Keep sources updated - Re-sync sources when your documentation changes
3. Monitor queries - Use the Analytics > Queries tab to see what users are asking
4. Fill content gaps - If users frequently ask questions the AI can't answer, add more knowledge sources

Analytics

With Intelligence enabled, you get additional analytics:

• AI Queries - See all questions users have asked
• Coverage status - See which queries had good answers vs. gaps in coverage
• Interactions breakdown - Compare navigation vs. AI usage in your palette

Availability

Intelligence is available on the Pro plan and above.